Warranty

Multimorphic, Inc. Factory Limited Warranty:

All warranties and their policies and terms are subject to revision by Seller at any time and without notice.

Multimorphic, Inc (Seller) warrants that the items listed below are free from defects in material and workmanship in regards to function and cosmetics only, pursuant to the following terms and conditions, under normal use and service for the specified warranty period.

• P3 Pinball Machines and all parts within P3 Pinball Machines: Warranty Period A
• P3 Playfield modules, all parts within P3 playfield modules, accessories, and circuit boards developed and sold by Seller specifically for use in a P3 Pinball Machine: Warranty Period A
• All other items developed and sold as new by Seller, including items sold to other equipment manufacturers: Warranty Period B

Warranty Period A:
• Function: 24 months from the date the product is shipped from Seller to original Purchaser.
• Cosmetics: 2 weeks from the date original Purchaser or agent of original Purchaser takes receipt of the item.
• Warranty Period A is offered to the original Purchaser only. If the product was purchased from an authorized Multimorphic distributor, warranty claims should be made by the distributor.

Warranty Period B:
• Function: 2 months from the date the item is shipped from Seller to original Purchaser.
• Cosmetics: 2 weeks from the date original Purchaser or agent of original Purchaser takes receipt of the item.
• Warranty Period B is offered only to original Purchaser of item.

The definition of defects in material and workmanship in regards to function and cosmetics are subject to revision by Seller at any time and without notice.

Exclusions and Liabilities:
This warranty does not apply to any parts damaged during shipment or due to improper handling, improper installation, improper usage, or alteration, nor does it apply to damage caused by external actors, such as, but not limited to, excessive electrical surges, liquids, fire, acts of God, and/or excessive externally applied forces.

This warranty does not cover damage, wear, and/or breakage not caused by defective materials or workmanship in regards to function and cosmetics.

This warranty does not apply to any parts damaged as a direct result of using or playing a P³ application and/or P³ game not developed by Multimorphic.

This warranty does not cover labor to diagnose or replace any item, nor does it cover shipping and handling charges associated with the return to Purchaser or replacement from Seller of any item.

In no event shall Seller, nor its directors or employees, be held liable for any indirect, special, consequential or punitive damages of Purchaser or any third party, including anticipated profits, loss of profits, loss of use, labor and materials, overhead costs or other loss or expenses incurred by Purchaser or any third party.

Disclaimer of Implied Warranty:
Other than the express warranty above and any modifications specifically provided in a written contract between Seller and Purchaser, no other warranties, express or implied, apply to items manufactured by or purchased from Seller.

Claims:
All claims must be submitted via email to [email protected]. Seller will provide an RMA number for each approved claim. Unless other arrangements are documented in an agreement signed by both Seller and Purchaser, Purchaser must return items approved for warranty replacement at their own expense and packaged safely and securely, including the provided RMA number, before the RMA number expires. RMA numbers expire 4 weeks after claim approval.

Claim Resolutions:
Seller’s sole liability shall be to, at its option, repair, replace, or provide compensation for all items listed in approved claims and received from Purchaser.